Returns and Refunds Policy

At Bethany Cruises, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for our products.

Eligibility for Returns

• You may request a return if the product you received is defective, damaged, or incorrect.
• To be eligible, the product must be unused, in its original packaging, and in the same condition that you received it.
• You must notify us within 7 days of delivery by contacting us at [email protected].

Non-Returnable Items

• Products damaged due to misuse or mishandling are not eligible for returns.
• Items returned without prior communication with our support team will not be accepted.
• Certain personal-use items may be non-returnable due to hygiene reasons.

Return Process

1. Contact our customer service team at [email protected] with your order details and reason for return.
2. Our team will provide you with instructions for returning the product.
3. You are responsible for safely packing the item to avoid damage during return shipping.

Refunds

• Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
• Refund processing times may vary but typically take 7–14 business days after the returned item is received.

Exchanges

If you received a defective or incorrect product, you may request an exchange instead of a refund. Replacement items are subject to product availability.

Late or Missing Refunds

If you have not received your refund after the confirmed processing time, please contact us at [email protected] for assistance.

Contact Us

For questions about this Returns & Refund Policy, please reach out to us at:
[email protected]