Bethany Cruises is committed to providing exceptional products and customer service. Our Return and Refund Policy is designed to ensure a smooth process if you need to return any items. We ship worldwide and handle all customer communication via email. If you have any questions or concerns, please reach out to us at
[email protected].
Return Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Returns must be requested within 30 days of receiving your order. Certain items, such as perishable goods, intimate apparel, and custom products, are non-returnable. Please contact us at
[email protected] to initiate a return.
How to Initiate a Return To request a return, email us at
[email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 48 hours with further instructions. Please do not send your purchase back without receiving confirmation from us.
Return Shipping Customers are responsible for paying for their own shipping costs when returning an item, unless otherwise agreed upon. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
Refund Process Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at
[email protected].
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at
[email protected].
Contact Information For further assistance, feel free to reach out to our customer service team at
[email protected]. We are here to help and ensure your satisfaction with our products and services.
